Map data for our GPS series is supplied by map companies like Route66, Gate5, ALTURION etc., Customers can report discrepancies such as missing addresses, missing roads, etc. directly to them via their website. They will make every effort to investigate any errors reported.

Change the coordinate system from Deg/Min/Sec to DDD MM.MMM.

Right out of the box: Getting a GPS position the very first time may take up to 15 minutes and requires that you rotate your integrated antenna upwards and be in clear view of the sky, i.e. not in a building or garage, in order to receive satellite signals.

Using it every day: Depending if you are in clear view of the sky and on when the unit was used last during the day it may take anywhere from a few seconds to 2 or 3 minutes. When moving the unit large distances: Similarly to using the unit the first time, assuming you are in clear view of the sky and the unit has its antenna rotated upwards, it may take longer than usual up to a few minutes - for the receiver to locate itself after having traveled long distances while turned off, e.g. a few hundred miles, after a plane trip.

Plug in the Cigarette Lighter Cable and verify that there is power going to the device by confirming that the light on the cable is illuminated. Note: you may need to turn on the vehicle's ignition to supply power to the Cigarette Lighter Cable. Hold the power button in for several seconds. If this doesn't work, please try the ¡°Reset¡± button on the side of device, inside a small hole.

If your player doesn't respond, is "frozen", won't turn on, or nothing appears on the LCD screen check for these possible causes:

¡¤The Hold switch may be on. Check the Hold switch to make sure it's not in the locked position. Unlock it, and try using the player again. (Tip: Even if the Hold switch is already in the unlocked position, it's sometimes helpful to toggle it so it's locked and back again.)

¡¤Your player may need to be upgrade. Click here for steps to upgrade your player. Upgrading your player does not affect your music or data files.

¡¤Your player¡¯s battery may not be charged. Plug your player in, wait for a moment, press a button to turn it on, and check the screen. Note: In a fully discharged state, some models may not be recognized by the computer.

This issue is caused by:

¡¤The player is attached by virus from PC, or the downloaded file conflict with player. Try to format the player in ¡°FAT¡± file system. If that doesn¡¯t work, try to upgrade your player. Click here for steps to upgrade your player. (Note: if download other program file, please build a folder, and put all the downloaded program file in this folder, to avoid the program file conflict with player¡¯s system file.)

¡¤Using the wrong file system to format the player. Try to format again using ¡°FAT¡± file system.

¡¤The player is no power. Try to recharge your player.

If the player have recharge problem, it maybe cause by:

¡¤The user doesn¡¯t turn the power button to off when they don¡¯t use the player for long time, which result in that the power is run out and the battery has been damaged. Make sure turning off the power when not using the player for long time.

¡¤The user always charge the player incompletely, which result in the reduction of life for battery. Make sure recharging the player completely every time to take a full use of battery.